FAQ

You should always ensure that the radio PIN CODE number is recorded by your Renault Dealership and is kept in a safe place. If your pin code is unknown, you will need to contact the Service Department of an authorised Renault Dealer who can arrange to obtain the code. A fee may be charged for this service.

Owner’s manuals can be purchased directly from Renault New Zealand (these are for current models ONLY). Workshop manuals are not available in print form. However, technical information can be purchased on the Internet via the following website address: www.infotech.renault.com or call customer service on 0800 736 2858.

Some Renault vehicles incorporate different manufacturers tyres for the spare wheel, and some vehicles have steel rims as a spare wheel that may vary in size to the four road wheels. E.g., The road wheels are 17-inch low profile tyres with alloy rim and the spare is 16-inch steel rim and tyre. The tyre may be an emergency type with a maximum speed rating (usually 80 km/h). Regardless of the rim and tyre combination, the rolling circumference will be equivalent to the road wheels on the vehicle.

Some vehicles do not have a spare wheel. In this case, a Tyre Inflation Pressure Pack is provided. These are normally Renault sport vehicles that do not have provision for storing a spare wheel. Replacement Tyre Inflation Pressure Packs can be purchased from your Renault Dealership.

I recently had to brake very hard to avoid a collision, and the brake pedal appeared to vibrate rapidly against my foot. Is there something wrong with the brakes?

Please refer to your vehicle handbook or specifications on the Renault website. Click Vehicles and select your model to find the vehicle specifications.

Email info@renault.co.nz if you are having difficulties.

The Driver’s Handbook is a generic worldwide document outlining all the functions available for that vehicle type. Please refer to your vehicle’s specification sheet for the relevant functions in your vehicle.

Renault 24 Hour Roadside Assistance is a service which Renault provides to you as a new Renault owner for the period of your new vehicle warranty (3 Years / 100,000 km whichever is sooner). If you’ve locked your keys in your car, if you have a flat tyre or flat battery, or if you’ve simply run out of fuel we’ll get you going again at no charge – we’ll even provide you with emergency fuel free; and there is no limit to the number of times you can call us. If your Renault has a problem other than those mentioned above (which is not due to theft or accident) and is immobilised, we will, with your permission, transport it to the nearest Renault dealer, or an alternative repairer.

Terms and conditions will apply.

Although Renault Customer Service can provide some advice and do their best to help, vehicles must be taken to a Renault dealership for it to be appropriately diagnosed by a variety of physical inspections.

If the vehicle cannot be jump started due to the battery requiring replacement, the vehicle will be referred or transported to the nearest Renault approved repairer.

First Assistance will dispatch a provider to unlock the vehicle or if more convenient, arrange for the spare set of keys to be delivered to the driver.

First Assistance will arrange for a replacement key to be delivered to the driver. If there is no spare key available, First Assistance will arrange for the vehicle to be transported to the nearest dealer. All expenses for the replacement key will be at the driver’s cost.

First Assistance will arrange, free of charge, the delivery of 5 litres of petrol or diesel

First Assistance will dispatch a provider to remove the flat tyre and fit the vehicle spare wheel. If the spare wheel is flat or has no spare (vehicle has collapsible tyres or a Tyre Mobility System) First Assistance will pay for a provider to assist the caller refill the tyre or to transport the vehicle to the nearest GS Group approved repairer or place of safety.

Where a vehicle is immobilised more than 100 kilometres from the owner’s home and the repairs will take longer than 24 hours, the owner may elect to continue the journey by alternative means. If required, First Assistance will arrange for the vehicle to be transported to the customer’s home or ultimate destination – whichever is the shorter. Alternatively the owner/driver may choose to be repatriated back to the repairer to collect the vehicle

If the vehicle is immobilised greater than 100 kilometres from the owner/driver normal place of residence (as registered in the program), and cannot be repaired within 24 hours, the owner/driver will be entitled to a rental car to a cost of $120 per day and a maximum of three days rental. Rental vehicle insurance and petrol costs remain the responsibility of the owner/drive.

Accommodation (in lieu of a rental vehicle) – If the vehicle is immobilised greater than 100 kilometres from the owner/driver normal place of residence (as registered in the program), and cannot be repaired within 24 hours, the owner/driver will be entitled to accommodation costs, per night, (room charge only) of up to $120 per night to a maximum of three nights.

If the vehicle is involved in a motor vehicle accident, after ensuring all parties are safe First Assistance will provide advice/referral to the owner/drivers insurer and if requested, organise an accident/tow provider to attend and transport the vehicle to the Renault approved repairer or place of safety.

In the event of a breakdown or accident, First Assistance can connect their call to family members, friends or business associates to notify them of any possible delays.

First Assistance will refer the owner/driver to the nearest Renault approved repairer or automotive glass specialist repairer

Vehicles registered to the New Vehicle Renault Roadside Rescue package are entitled to unlimited callouts in any one year of registration.

As part of the event process First Assistance will make a follow up call to the vehicle owner/driver to ensure that no further service is required and they are satisfied with the experience provided in their time of need.

Please refer to the Renault Warranty page.

The Renault warranty is for the vehicle itself, not the owner, and as such will transfer with the vehicle to the new owner.